Georgi M.
MS 365 Engineer
Georgi is an experienced System Administrator with eight years of commercial experience, including six years in a technical role. He specializes in Microsoft 365 Administration, PowerShell, Intune/Jamf Pro, Active Directory, Azure Entra ID, and VMware vSphere.
One of his most notable achievements was automating the client onboarding process at Paynetics. With a strong problem-solving mindset, adaptability, and expertise in automation, Georgi continuously enhances IT efficiency, making him a valuable asset in any technical environment.
Main expertise
- Command-line interface 5 years
- Azure 4 years
- Azure Blob storage 3 years
Other skills
- CrowdStrike Falcon 2 years
- SQL 2 years
- ServiceNow Customer Service Management 2 years
Selected experience
Employment
Senior System Administrator
Delasport - 1 year 4 months
-
Collaborated with a team of four engineers to modernize the company's infrastructure and internal procedures;
-
Upgraded systems to an enterprise-level, secure, and scalable architecture;
-
Implemented best practices to enhance security, reliability, and efficiency across IT operations;
-
Streamlined internal workflows and automation to improve overall IT infrastructure management.
Technologies:
- Technologies:
- CrowdStrike Falcon
Terraform
- Command-line interface
Linux
Azure
Azure Blob storage
MS 365
Ethernet
MS 365 Administration
Microsoft power automate
Microsoft Entra ID
VMware vSphere
PowerShell
- Microsoft Intune
- Check Point Security Gateway
Jira
-
ICT SYSTEM ADMINISTRATOR
Paynetics AD - 1 year 4 months
-
Maintained and configured office hardware, including networking equipment, servers, and endpoints;
-
Managed Azure AD and on-premises identities in a hybrid environment, ensuring secure and efficient access control;
-
Configured and optimized Linux servers, improving system performance and reliability;
-
Automated manual workflows using Shell/Bash scripting, increasing operational efficiency;
-
Developed an open-source asset management platform to streamline IT asset tracking;
-
Led the migration of local Active Directory to a hybrid solution, enhancing scalability and security;
-
Built an automated backup pipeline to AWS S3/Glacier, ensuring data integrity and disaster recovery readiness;
-
Upgraded office networking infrastructure, including the rebuilding of IPSEC VPN tunnels to external cloud providers like AWS and Azure.
Technologies:
- Technologies:
- Command-line interface
AWS S3
Linux
Azure
Azure Blob storage
MS 365
Ethernet
MS 365 Administration
Microsoft power automate
Microsoft Entra ID
OAuth2
AWS
- Microsoft Intune
Jira
-
IT System Administrator
A-LIGN - 2 years 10 months
-
Managed device purchasing, configuration, and deployments using AutoPilot to streamline IT asset management;
-
Handled end-user IT onboarding, ensuring a smooth transition for new employees;
-
Administered Azure AD identity management, maintaining secure and efficient access control;
-
Oversaw Intune application packaging, policy creation, and deployment to enhance endpoint management;
-
Monitored Microsoft Defender security logs, identifying and addressing potential threats;
-
Provided Service Desk support, troubleshooting technical issues to ensure seamless IT operations.
Technologies:
- Technologies:
- Command-line interface
MS 365
Ethernet
MS 365 Administration
Microsoft power automate
Microsoft Entra ID
OAuth2
PowerShell
- Microsoft Intune
-
Microsoft SCCM/SCOM/SCSM Engineer
Concentrix - 1 year
-
Provided operations and maintenance support for Microsoft SCCM 2012, including patch management, updates, and troubleshooting;
-
Resolved client workstation and distribution point issues, ensuring seamless deployment and functionality;
-
Identified, mitigated, and repaired misconfigured SCCM site settings to maintain system integrity;
-
Ensured a stable and efficient SCCM infrastructure through proactive monitoring and issue resolution;
-
Collaborated with teams to optimize SCCM performance and implement best practices.
Technologies:
- Technologies:
SQL
- ServiceNow Customer Service Management
- Command-line interface
Azure
MS 365 Administration
OAuth2
PowerShell
Jira
-
Network Support Specialist
IBM - 9 months
-
Provides 2nd line technical troubleshooting for Cisco networking equipment and services in both French and English;
-
Diagnoses and resolves network-related issues to ensure optimal performance and reliability;
-
Assists customers remotely by identifying and troubleshooting technical problems efficiently;
-
Collaborates with internal teams to escalate and resolve complex networking issues;
-
Documents technical solutions and maintains accurate records of troubleshooting steps;
-
Ensures a high standard of customer service by effectively communicating solutions and technical information;
-
Stays up to date with Cisco networking technologies and best practices to enhance support capabilities.
Technologies:
- Technologies:
- ServiceNow Customer Service Management
MS 365
Ethernet
-
Technical Support Representative
Sutherland Global Services - 1 year 5 months
-
Monitors game performance and ensures a smooth gaming experience for players;
-
Suggests game enhancements by identifying areas for improvement and providing feedback to developers;
-
Delivers first-class game support by addressing player issues accurately and documenting feedback and suggestions;
-
Conducts in-depth investigations into complex issues such as bugs, game exploits, and trade-related concerns, ensuring proper documentation and resolution;
-
Prioritizes and evaluates tasks based on impact, focusing on areas that yield the greatest returns for all stakeholders;
-
Compiles and monitors in-game community satisfaction, identifying revenue stream opportunities and providing insights to management.
Technologies:
- Technologies:
SQL
- ServiceNow Customer Service Management
MS 365
-
Customer Service Representative
Sutherland Global Services - 1 year 3 months
-
Opens and maintains customer accounts by recording and updating account information;
-
Resolves product or service issues by clarifying customer complaints, identifying the cause of the problem, selecting and explaining the best solution, expediting corrections, and ensuring follow-up for resolution;
-
Processes customer adjustments to maintain accurate financial accounts;
-
Recommends potential products or services to management by gathering and analyzing customer information;
-
Prepares detailed product or service reports by collecting and evaluating customer data;
-
Contributes to team success by achieving related goals and delivering required results;
-
Manages a high volume of incoming customer interactions efficiently;
-
Identifies and assesses customer needs to ensure satisfaction and enhance service quality;
-
Builds and maintains strong, trust-based relationships with customers through open and interactive communication;
-
Provides accurate, complete, and up-to-date information using appropriate methods and tools.
Technologies:
- Technologies:
- ServiceNow Customer Service Management
MS 365
-
Education
BSc.Communications
UNIBIT · 2017 - 2021
Find your next developer within days, not months
In a short 25-minute call, we would like to:
- Understand your development needs
- Explain our process to match you with qualified, vetted developers from our network
- You are presented the right candidates 2 days in average after we talk