CRM Specialist

Developed a Sales Cloud solution for a loan lifecycle management tool with REST API integrations to streamline processes;

Designed and implemented an Experience Cloud community for managing students and courses, ensuring a seamless user experience;

Contributed to a template-based Experience Cloud implementation, enhancing the UI with custom CSS for improved branding and usability;

Worked on multiple projects, leveraging Salesforce best practices to deliver scalable and efficient solutions.

Implemented a Sales Cloud solution for a major client in the energy sector to optimize lead distribution;

Designed an intelligent lead assignment system based on multiple criteria, improving efficiency and response times;

Developed RESTful web services to enable seamless data retrieval from Salesforce for the client’s frontend website;

Ensured smooth integration between Salesforce and external platforms to enhance automation and user experience.

Designs and implements scalable solutions using Salesforce Service Cloud and the Salesforce Platform to enhance customer service processes;

Develops and customizes Lightning components, Apex triggers, and Visualforce pages to streamline business workflows;

Collaborates with stakeholders to gather requirements and deliver solutions that improve efficiency and automation;

Integrates Salesforce with third-party applications to enhance system functionality and interoperability;

Optimizes data security by implementing best practices and ensuring compliance with organizational policies;

Enhances system performance and user experience, leading to increased adoption rates across teams.