Ahmed A.

• Developed and delivered HLD for client projects, ensuring scalability, efficiency, and alignment with business objectives.
• Created detailed architectural diagrams, illustrating system components, workflows, and integrations to facilitate clear communication and project execution.
• Collaborated with stakeholders to refine design specifications and ensure technical feasibility in client projects.

• Provided High-Level Design (HLD), Low-Level Design (LLD), and implementation documentation for infrastructure and operations teams.
• Delivered Level 3 engineering and operational support for virtualisation, security, and infrastructure platforms.
• Collaborated with customers on infrastructure roadmaps and solution planning for new projects and service improvements.
• Supported VMware environments, including vSphere, vSAN, vRealize Log Insight (vRLI), and vRealize Operations (vROps).
• Administered and supported enterprise security solutions, including Trend Micro Deep Security and CyberArk.
• Managed infrastructure and system administration tasks related to PostgreSQL and Red Hat Enterprise Linux (RHEL) environments.
• Contributed to infrastructure standardisation, implementation planning, and operational troubleshooting activities.
• Supported documentation, deployment, and operational readiness processes for enterprise infrastructure services.

Technologies:
VMware vSphere, VMware vSAN, VMware vRealize Log Insight (vRLI), VMware vRealize Operations (vROps), Trend Micro Deep Security, CyberArk, NetBox, PostgreSQL, Red Hat Enterprise Linux (RHEL), Virtualization, IT Security, Infrastructure Engineering

• Led experts across various technologies, fostering collaboration and knowledge sharing to drive innovation and efficiency.
• Oversaw team performance reviews, providing constructive feedback and guidance to enhance productivity and professional growth.
• Spearheaded the implementation and management of Endpoint Detection and Response (EDR) technologies for both internal and external customers, ensuring robust cybersecurity measures.
• Led infrastructure hosting, IP address management (IPAM), virtualization, and Level 3 application support for internal and external customers, ensuring high availability, reliability, and performance.

• Contributed to the design and implementation of infrastructure solutions supporting internal operational environments.
• Managed Level 2 escalated support requests, troubleshooting infrastructure and system-related issues.
• Coordinated and executed quarterly product and infrastructure release refresh activities.
• Supported infrastructure stability and operational continuity through maintenance and issue resolution processes.
• Collaborated with internal teams to improve deployment reliability and operational efficiency.

Technologies:
IT Infrastructure, Infrastructure Operations, System Administration, Release Management, Technical Support, Troubleshooting

• Delivered comprehensive physical courses, ensuring high-quality instruction and engagement for participants.
• Conducted in-depth seminars for international clients, covering specialized topics and fostering knowledge exchange.
• Provided expert consultation for client projects, offering strategic guidance and tailored solutions to meet their specific needs.

• Provided on-site and offshore infrastructure and application support, ensuring smooth operations across locations.
• Delivered Level 2 support for network and virtualization, focusing on VDI solutions internally.
• Managed laptops and mobile devices using Airwatch, ensuring secure and efficient device management.

• Managed on-site network and system operations as a residential engineer.
• Provided infrastructure and application support for employees, ensuring seamless functionality.