Andreea I.

Andreea I.

CRM Specialist

Romania
Membre de confiance depuis 2025
5 années d'expérience

L'une de ses réalisations les plus importantes a été de diriger la mise en œuvre de Salesforce Service Cloud pour un client du secteur des télécommunications. Cette initiative a permis d'améliorer l'efficacité de l'assistance à la clientèle, de rationaliser les flux de travail des agents et d'incorporer des intégrations complexes pour une récupération rapide et sécurisée des données.

Andreea excelle à relever des défis d'intégration complexes, à optimiser les processus d'entreprise et à fournir des solutions Salesforce performantes qui s'alignent sur les meilleures pratiques de l'industrie.

Expertise principale

SalesforceSalesforce5 ans
Salesforce PlatformSalesforce Platform5 ans
GitGit4 ans
AgileAgile5 ans
2+

Expérience3

AllCloud

Senior Salesforce Developer

AllCloud
Information Technology (IT) and Services
Mar 2023 - Mar 2025 · 2y
  • Developed a Sales Cloud solution for a loan lifecycle management tool with REST API integrations to streamline processes;

  • Designed and implemented an Experience Cloud community for managing students and courses, ensuring a seamless user experience;

  • Contributed to a template-based Experience Cloud implementation, enhancing the UI with custom CSS for improved branding and usability;

  • Worked on multiple projects, leveraging Salesforce best practices to deliver scalable and efficient solutions.

JavaScriptJavaScript
HTMLHTML
CSSCSS
JiraJira
IntelliJIntelliJ
17+
Principal33

Salesforce Developer

Principal33
Information Technology (IT) and Services
Mar 2022 - Mar 2023 · 1y
  • Implemented a Sales Cloud solution for a major client in the energy sector to optimize lead distribution;

  • Designed an intelligent lead assignment system based on multiple criteria, improving efficiency and response times;

  • Developed RESTful web services to enable seamless data retrieval from Salesforce for the client’s frontend website;

  • Ensured smooth integration between Salesforce and external platforms to enhance automation and user experience.

SalesforceSalesforce
Salesforce Customer 360Salesforce Customer 360
Salesforce PlatformSalesforce Platform
Salesforce Service CloudSalesforce Service Cloud
BearingPoint

Technology Consultant

BearingPoint
Information Technology (IT) and Services
Feb 2019 - Feb 2022 · 3y
  • Designs and implements scalable solutions using Salesforce Service Cloud and the Salesforce Platform to enhance customer service processes;

  • Develops and customizes Lightning components, Apex triggers, and Visualforce pages to streamline business workflows;

  • Collaborates with stakeholders to gather requirements and deliver solutions that improve efficiency and automation;

  • Integrates Salesforce with third-party applications to enhance system functionality and interoperability;

  • Optimizes data security by implementing best practices and ensuring compliance with organizational policies;

  • Enhances system performance and user experience, leading to increased adoption rates across teams.

JavaScriptJavaScript
SalesforceSalesforce
Salesforce Customer 360Salesforce Customer 360
Salesforce PlatformSalesforce Platform
Salesforce Service CloudSalesforce Service Cloud

Évaluations

Excellence en ingénierie

Les performances globales de Andreea lors d'une évaluation technique en direct de 90 minutes se classent dans le top 25% des CRM Specialist évalués chez Proxify.

Certificats 13

Salesforce
Salesforce Certified Agentforce SpecialistSalesforce

Issued Feb 2025
Credential ID 5777512

Salesforce
Salesforce Certified AI AssociateSalesforce

Issued Feb 2025
Credential ID 5778300

Salesforce
Salesforce Certified Agentforce SpecialistSalesforce

Issued Feb 2025
Credential ID 5777512

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Éducation

Politehnica University of Bucharest
Politehnica University of Bucharest
Financial Computing2019 - 2021
Politehnica University of Bucharest
Politehnica University of Bucharest
Computer Science2015 - 2019

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