Guzman H.

Personalizes and extends Dynamics 365 Sales and Marketing, as well as Academic Management Software built on the Dynamics 365 Education Accelerator using C# and JavaScript (WFA, Plugins, Custom APIs, Web Resources) and low-code options (Fx Commands, Business Rules, Cloud Flows, and Dataverse Classic Flows);

Corrects bugs and resolves technical issues in Dynamics 365 and related systems;

Develops and maintains Power Apps Canvas and Model-Driven apps, Power Automate flows, and Azure Functions;

Collects and analyzes requirements from clients to ensure solutions align with business needs;

Conducts functional and technical analysis to define system modifications and improvements;

Provides customer support for complex technical and functional issues, ensuring smooth system operation and user satisfaction.

Personalizes and extends Dynamics 365 and Power Platform solutions using C# and JavaScript, including WFA, Plugins, Custom APIs, and Web Resources;

Develops and maintains Power Apps Canvas and Model-Driven applications, ensuring they align with business needs and objectives;

Creates and manages automated workflows using Power Automate to streamline processes and improve efficiency;

Utilizes low-code options such as Fx Commands, Business Rules, Cloud Flows, and Dataverse Classic Flows to enhance system functionality;

Collects and analyzes business requirements to design and implement effective technical solutions;

Provides ongoing support for technical and functional issues, ensuring seamless operation of applications and systems;

Conducts functional and technical analysis to identify opportunities for system improvements and optimizations.

Developing front-end applications using Angular and React, ensuring responsive and user-friendly interfaces;

Building and maintaining back-end systems using PHP-Laravel and Ruby on Rails, ensuring robust and scalable solutions;

Collaborating with clients to understand project requirements and deliver customized solutions;

Writing clean, efficient, and well-documented code to meet business and technical specifications;

Managing project timelines and delivering high-quality solutions within deadlines.

Provided support and maintenance for a business administration applications suite tailored to Telecommunications companies, primarily working with Java EE, PL/SQL, and Oracle DB;

Direct communication with customers via email, ticket systems (e.g., Jira), and calls to address consultations and provide technical assistance;

Investigating and correcting bugs to ensure smooth system performance;

Implementing small personalization changes and features based on customer requirements and requests;

Managing the installation, updates, and configuration of various suite components;

Creating data correction scripts to maintain data integrity and address system issues.