Salesforce CRM Specialist

Lead Engineer, overseeing a team tasked with implementing a mobile app using Salesforce Mobile Publisher, featuring a front-end built on Experience Cloud and retrieving data from Health Cloud.

As a Solution Architect, led the migration of the app to AWS by designing the necessary infrastructure, developing the data model, implementing near real-time data synchronization, and managing the data migration for legacy records.

Directed the deployment of Salesforce Message for In-App and Web, creating a solution to integrate an LLM bot to enhance support agent assistance.

Defined roadmaps in collaboration with leadership and prioritized tasks for new feature releases.

Managed the maintenance of a screen flow for scheduling appointments using Salesforce Lightning Scheduler.

As a DevOps Automation Architect, designed, implemented, and maintained automated processes on Salesforce.

Spearheaded the implementation of the new Salesforce Messaging solution for In-App and Web in the call center, designing a tailored solution to meet the needs of support agents.

Responsible for designing the migration of the logger framework to an internal platform using Grafana Loki. In addition, responsible for creating and implementing a solution to monitor deployments using Grafana Loki.

Responsible for assessing, hiring, and integrating with internal systems a SAST tool for Salesforce. Also, responsible for creating and maintaining a set of rules to run against our codebase.

MuleSoft Tech Lead, responsible for implementing the communication between the platform and SumUp internal systems. Also, responsible for deployments, API management, and API design.

DevOps Automation Architect, responsible for designing, implementing, and maintaining automated processes across all CRM Infrastructure (MuleSoft and Salesforce).

Main point of contact in code reviews.

Engineering Manager, responsible for the Salesforce developers’ career allocated in Brazil.

Responsible for designing, implementing, and maintaining a CI/CD process using Salesforce DX, GitHub, Jenkins, and Slack integration.

Responsible for training admins and developers to use the new CI/CD process.

Designed and implemented a new logger framework, facilitating the creation of any log level on every HTTP callout. Moreover, on Apex, Process Builders, and Visual Flows. This framework also includes an engine to search and visualize all logs created.

Designed and implemented a new HTTP framework to facilitate HTTP callouts, with better error handling and automatic log creation.

Designed and implemented a Platform Architecture based on code layers, improving error handling, code re-usability, and performance on running unit tests.

• Responsible for designing, implementing, and maintaining a CI/CD process using Salesforce DX, GitHub, Jenkins, and Slack integration.

• Worked with Sales Cloud and Service Cloud. Responsible for designing solutions using Visual Flows, Process Builders, Apex classes/triggers, and LWC.

• Designed, implemented and tested a solution for a call center using LWC and HTTP callouts.

• Responsible for helping new developers using best practices like: Apex Design Patterns, Separation Of Concerns, Object Oriented designs, and advanced testing techniques.

• Responsible for disseminating the Behaviour Driven-Development and software testing culture throughout our main client.

• Worked with Sales Cloud, Service Cloud, and Health Cloud, implementing solutions using Visual Flow, Process Builders, Workflows, Aura Components, and Apex classes/triggers.

• Designed, implemented, and tested the integration with third-party applications using Apex REST web services and External Objects. Created documentation using Swagger.