Emilio C.

Developed and executed migration strategies for legacy systems to cloud-based platforms;

Coordinated with cross-functional teams to ensure seamless transitions and training.

Led the migration and integration of Microsoft 365 for a large organization with over 5,000 users, enhancing collaboration efficiency by 40%;

Designed and implemented advanced security measures across Microsoft 365 deployments, significantly reducing vulnerability to external threats.

Ensured prompt resolution for any IT tickets taken and was responsible for resolving the ticket;

Ensured customer contact within 30 seconds of accepting an IT ticket and attempted to convert the ticket to phone modality;

Captured the intent of business goals, drove usage, or directed the customer to the appropriate team;

Worked on support satisfaction, client journey, and setup of worldwide organizations covering the USA, Canada, and the UK.

Assessed and improved the stability, security, and scalability of the M365 and Azure ecosystem;

Discussed system and server upgrades with operational and administrative managers to meet business as usual needs;

Maintained Microsoft environment architecture compliance and security to meet daily technology requirements.

Delivered an exceptional level of service to each customer by solving technical problems and providing project guidance and deployment for international clients and companies;

Demonstrated excellent leadership skills to maintain steady and productive operations;

Helped worldwide clients achieve their business goals using Microsoft and Azure cloud technology, working on more than 20 projects related to the Microsoft ecosystem.

Demonstrated expert knowledge in Microsoft 365 services, including Exchange Online, OneDrive for Business, SharePoint Online, Teams, and Endpoint Manager;

Designed, migrated, and delivered Microsoft cloud solutions on Azure and Office 365 platforms;

Led the support team as a level-three supervisor, providing assistance to an average of 10,000+ users globally in a 24/7 support environment.