Arshad M.

Backend-utvikler

Arshad er en dyktig Backend Utvikler med 13 års forretningsbakgrunn innen MS 365 Systemadministrasjon, som spesialiserer seg i Microsoft 365, Defender XDR, Windows Servere, SharePoint, Exchange, Active Directory og Azure. Han er dyktig i PowerShell-skripting, feilsøking og implementering av skyløsninger.

En av hans bemerkelsesverdige prestasjoner er implementeringen av Microsoft Intune for 1 813 brukere, noe som betydelig styrket enhetssikkerheten og håndhevet samsvarspolitikker. Arshad er dyktig i å håndtere kritiske P1-saker, levere teknisk støtte og holde opplæringsøkter. Hans ekspertise i planlegging og utføring av migrasjoner til Microsoft 365 har konsekvent forbedret operasjonell effektivitet og digitale kapabiliteter for klientorganisasjoner.

Hovedekspertise
  • MS 365 Administration
    MS 365 Administration 8 år
  • Azure
    Azure 8 år
  • SharePoint
    SharePoint 4 år
Andre kunnskaper
  • MS 365 Power Apps
    MS 365 Power Apps 4 år
  • VPN 4 år
  • SQL
    SQL 4 år
Arshad
Arshad M.

Germany

Kom i gang

Utvalgt opplevelse

Arbeidserfaring

  • Information Technology System Administrator

    Fadaat Media W.L.L - 1 year 5 months

    • Managed and maintained Microsoft 365 services, Exchange On-Premises Server, Microsoft Intune, Microsoft Purview, Active Directory, SharePoint On-Premises, Azure VM, Azure (Entra) Active Directory, Microsoft XDR (Defender for Office, Defender for Endpoint, Defender for Identity), Windows servers (2012 R2, 2016, 2019), RAS VPN, Citrix ADC Netscaler 12.1/13.1, Windows 10/11, MAC OS, and Android/iOS devices;

    • Configured and monitored the performance of Windows Servers using PerfMon and internal monitoring tools (ipMonitor and PRTG);

    • Planned, presented, implemented, maintained, and documented new projects for clients, particularly in Microsoft 365, Microsoft Azure (Azure Virtual Desktop, Azure Virtual Machine), Microsoft Intune, Microsoft XDR, Microsoft Purview, and other Cloud Computing solutions;

    • Conducted Root Cause Analysis and Incident reporting for P1/critical cases;

    • Created Knowledge Bases (KBs) and prepared Standard Operating Procedures (SOPs) based on company guidelines;

    • Utilized PowerShell scripting to automate processes;

    • Conducted quarterly activities, including Phishing Campaigns, Backup & Restore Tests, and Security Configuration Reviews.

    Teknologier:

    • Teknologier:
    • MS 365 Administration MS 365 Administration
    • MS 365 Power Apps MS 365 Power Apps
    • Azure Azure
    • SharePoint SharePoint
    • PowerShell PowerShell
    • Android Android
    • iOS iOS
  • Senior Information Technology System Administrator

    iHorizons - 2 years 2 months

    • Provided technical support and maintenance services to clients for Microsoft 365 Services, Exchange Server, Active Directory, Microsoft Intune, Microsoft 365 Purview, Azure (Entra) Active Directory, Windows servers, RAS VPN, Citrix ADC NetScaler, and Azure VM;

    • Monitored the performance of client servers using PerfMon and internal monitoring tools;

    • Planned, presented, implemented, maintained, and documented new projects for clients based on their requirements, particularly in the context of Microsoft 365, Microsoft Azure (Azure Virtual Desktop, Azure Virtual Machine), Microsoft XDR, Microsoft Purview, Microsoft Intune, and other Cloud Computing solutions;

    • Conducted root cause analysis of critical or P1 incidents. Assisted the local IT team in upgrading and maintaining Exchange Server, Microsoft 365, and Intune;

    • Ran phishing campaigns, backup and restore tests, and reviewed security configurations.

    Teknologier:

    • Teknologier:
    • MS 365 Administration MS 365 Administration
    • MS 365 Power Apps MS 365 Power Apps
    • Azure Azure
    • SharePoint SharePoint
    • PowerShell PowerShell
  • Microsoft 365 and Cloud Solutions Architect & Consultant

    True.org Cloud - 9 months

    • Gained exposure to a variety of client requirements, providing invaluable insights into diverse business needs and technological landscapes;

    • Leveraged this experience to design comprehensive plans to transition more than 10 clients to a Modern Workspace;

    • Set up Microsoft 365 tenants for multiple clients. Successfully migrated mailboxes and cloud storage to Microsoft 365;

    • Implemented Intune across client organizations. Implemented security features as per recommended practices;

    • Enhanced operational efficiency and digital capabilities of client organizations.

    Teknologier:

    • Teknologier:
    • MS 365 Administration MS 365 Administration
    • Azure Azure
    • SharePoint SharePoint
    • PowerShell PowerShell
  • Tier 2 Escalation Engineer – Microsoft 365 | Exchange Server

    Wipro Limited - 3 years

    • Handled and troubleshot escalation and P1 cases raised by premium Microsoft clients for Microsoft 365 Services, Exchange Online, Intune, Exchange On-Premises, Active Directory, Microsoft Purview, Azure (Entra) Active Directory, and Microsoft XDR;

    • Provided technical support and delivered triage sessions to Tier 1 teams and colleagues to help them understand Microsoft 365 concepts and resolve technical roadblocks;

    • Provided action plans for cases unresolved for more than 3 days;

    • Discussed cases with Microsoft Technical Advisors, Support Escalation Engineers, and Product Teams for aged or technically challenging cases.

    Teknologier:

    • Teknologier:
    • MS 365 Administration MS 365 Administration
    • Azure Azure
    • SharePoint SharePoint
    • PowerShell PowerShell
  • Senior Technical Consultant

    Sutherland - 1 year

    • Handled and resolved end-user calls related to internet connectivity issues and IPTV;

    • Acted as Subject Matter Expert (SME), provided floor support, trained newcomers, and assisted the team in the absence of the Team Leader;

    • Managed escalation calls;

    • Interacted regularly with clients, sharing information related to top call drivers and insights for product improvement;

    • Provided action plans and additional training to non-performing team members.

  • Senior Technical Consultant

    Convergys Intelligent - 4 years 7 months

    • Handled and resolved end-user calls related to internet connectivity issues and IPTV;

    • Served as a Subject Matter Expert (SME), provided floor support, trained newcomers, and assisted the team in the absence of the Team Leader;

    • Managed escalation calls;

    • Interacted with clients regularly, sharing information related to top call drivers and providing insights for product improvement;

    • Developed action plans and provided additional training to non-performing team members.

Utdannelse

  • BSc.Information Technologies

    MGM College of C.S. & I.T, Mumbai University · 2007 - 2010

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