Arshad M.
Backend Developer
One of his notable achievements is the implementation of Microsoft Intune for 1,813 users, which significantly strengthened device security and enforced compliance policies. Arshad is adept at managing critical P1 cases, delivering technical support, and conducting training sessions. His expertise in planning and executing migrations to Microsoft 365 has consistently enhanced operational efficiency and digital capabilities for client organizations.
Main expertise
MS 365 Administration8 years
Azure8 years
SharePoint4 years
Google Cloud8 yearsExperience6
Information Technology System Administrator
- Managed and maintained Microsoft 365 services, Exchange On-Premises Server, Microsoft Intune, Microsoft Purview, Active Directory, SharePoint On-Premises, Azure VM, Azure (Entra) Active Directory, Microsoft XDR (Defender for Office, Defender for Endpoint, Defender for Identity), Windows servers (2012 R2, 2016, 2019), RAS VPN, Citrix ADC Netscaler 12.1/13.1, Windows 10/11, MAC OS, and Android/iOS devices;
- Configured and monitored the performance of Windows Servers using PerfMon and internal monitoring tools (ipMonitor and PRTG);
- Planned, presented, implemented, maintained, and documented new projects for clients, particularly in Microsoft 365, Microsoft Azure (Azure Virtual Desktop, Azure Virtual Machine), Microsoft Intune, Microsoft XDR, Microsoft Purview, and other Cloud Computing solutions;
- Conducted Root Cause Analysis and Incident reporting for P1/critical cases;
- Created Knowledge Bases (KBs) and prepared Standard Operating Procedures (SOPs) based on company guidelines;
- Utilized PowerShell scripting to automate processes;
- Conducted quarterly activities, including Phishing Campaigns, Backup & Restore Tests, and Security Configuration Reviews.
MS 365 Administration
Senior Information Technology System Administrator
- Provided technical support and maintenance services to clients for Microsoft 365 Services, Exchange Server, Active Directory, Microsoft Intune, Microsoft 365 Purview, Azure (Entra) Active Directory, Windows servers, RAS VPN, Citrix ADC NetScaler, and Azure VM;
- Monitored the performance of client servers using PerfMon and internal monitoring tools;
- Planned, presented, implemented, maintained, and documented new projects for clients based on their requirements, particularly in the context of Microsoft 365, Microsoft Azure (Azure Virtual Desktop, Azure Virtual Machine), Microsoft XDR, Microsoft Purview, Microsoft Intune, and other Cloud Computing solutions;
- Conducted root cause analysis of critical or P1 incidents. Assisted the local IT team in upgrading and maintaining Exchange Server, Microsoft 365, and Intune;
- Ran phishing campaigns, backup and restore tests, and reviewed security configurations.
MS 365 AdministrationMicrosoft 365 and Cloud Solutions Architect & Consultant
- Gained exposure to a variety of client requirements, providing invaluable insights into diverse business needs and technological landscapes;
- Leveraged this experience to design comprehensive plans to transition more than 10 clients to a Modern Workspace;
- Set up Microsoft 365 tenants for multiple clients. Successfully migrated mailboxes and cloud storage to Microsoft 365;
- Implemented Intune across client organizations. Implemented security features as per recommended practices;
- Enhanced operational efficiency and digital capabilities of client organizations.
MS 365 AdministrationTier 2 Escalation Engineer – Microsoft 365 | Exchange Server
- Handled and troubleshot escalation and P1 cases raised by premium Microsoft clients for Microsoft 365 Services, Exchange Online, Intune, Exchange On-Premises, Active Directory, Microsoft Purview, Azure (Entra) Active Directory, and Microsoft XDR;
- Provided technical support and delivered triage sessions to Tier 1 teams and colleagues to help them understand Microsoft 365 concepts and resolve technical roadblocks;
- Provided action plans for cases unresolved for more than 3 days;
- Discussed cases with Microsoft Technical Advisors, Support Escalation Engineers, and Product Teams for aged or technically challenging cases.
MS 365 Administration
Senior Technical Consultant
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Handled and resolved end-user calls related to internet connectivity issues and IPTV;
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Acted as Subject Matter Expert (SME), provided floor support, trained newcomers, and assisted the team in the absence of the Team Leader;
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Managed escalation calls;
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Interacted regularly with clients, sharing information related to top call drivers and insights for product improvement;
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Provided action plans and additional training to non-performing team members.
Senior Technical Consultant
-
Handled and resolved end-user calls related to internet connectivity issues and IPTV;
-
Served as a Subject Matter Expert (SME), provided floor support, trained newcomers, and assisted the team in the absence of the Team Leader;
-
Managed escalation calls;
-
Interacted with clients regularly, sharing information related to top call drivers and providing insights for product improvement;
-
Developed action plans and provided additional training to non-performing team members.
Certificates 12
Education
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