Backend Developer

Managed and maintained Microsoft 365 services, Exchange On-Premises Server, Microsoft Intune, Microsoft Purview, Active Directory, SharePoint On-Premises, Azure VM, Azure (Entra) Active Directory, Microsoft XDR (Defender for Office, Defender for Endpoint, Defender for Identity), Windows servers (2012 R2, 2016, 2019), RAS VPN, Citrix ADC Netscaler 12.1/13.1, Windows 10/11, MAC OS, and Android/iOS devices;

Configured and monitored the performance of Windows Servers using PerfMon and internal monitoring tools (ipMonitor and PRTG);

Planned, presented, implemented, maintained, and documented new projects for clients, particularly in Microsoft 365, Microsoft Azure (Azure Virtual Desktop, Azure Virtual Machine), Microsoft Intune, Microsoft XDR, Microsoft Purview, and other Cloud Computing solutions;

Conducted Root Cause Analysis and Incident reporting for P1/critical cases;

Created Knowledge Bases (KBs) and prepared Standard Operating Procedures (SOPs) based on company guidelines;

Utilized PowerShell scripting to automate processes;

Conducted quarterly activities, including Phishing Campaigns, Backup & Restore Tests, and Security Configuration Reviews.

Provided technical support and maintenance services to clients for Microsoft 365 Services, Exchange Server, Active Directory, Microsoft Intune, Microsoft 365 Purview, Azure (Entra) Active Directory, Windows servers, RAS VPN, Citrix ADC NetScaler, and Azure VM;

Monitored the performance of client servers using PerfMon and internal monitoring tools;

Planned, presented, implemented, maintained, and documented new projects for clients based on their requirements, particularly in the context of Microsoft 365, Microsoft Azure (Azure Virtual Desktop, Azure Virtual Machine), Microsoft XDR, Microsoft Purview, Microsoft Intune, and other Cloud Computing solutions;

Conducted root cause analysis of critical or P1 incidents. Assisted the local IT team in upgrading and maintaining Exchange Server, Microsoft 365, and Intune;

Ran phishing campaigns, backup and restore tests, and reviewed security configurations.

Gained exposure to a variety of client requirements, providing invaluable insights into diverse business needs and technological landscapes;

Leveraged this experience to design comprehensive plans to transition more than 10 clients to a Modern Workspace;

Set up Microsoft 365 tenants for multiple clients. Successfully migrated mailboxes and cloud storage to Microsoft 365;

Implemented Intune across client organizations. Implemented security features as per recommended practices;

Enhanced operational efficiency and digital capabilities of client organizations.

Handled and troubleshot escalation and P1 cases raised by premium Microsoft clients for Microsoft 365 Services, Exchange Online, Intune, Exchange On-Premises, Active Directory, Microsoft Purview, Azure (Entra) Active Directory, and Microsoft XDR;

Provided technical support and delivered triage sessions to Tier 1 teams and colleagues to help them understand Microsoft 365 concepts and resolve technical roadblocks;

Provided action plans for cases unresolved for more than 3 days;

Discussed cases with Microsoft Technical Advisors, Support Escalation Engineers, and Product Teams for aged or technically challenging cases.