Ricardo D.

Microsoft 365 Administration Expert

Ricardo is a seasoned IT and Cloud Engineer with a decade of commercial experience spanning technical support, system administration, and cloud infrastructure roles.

He specializes in designing, implementing, and managing secure, scalable environments using Microsoft Azure, Office 365, Active Directory, and firewall technologies such as Fortinet, Cisco, and Meraki.

With a strong background in Managed Service Provider (MSP) environments, Ricardo has consistently delivered reliable service and high client satisfaction. He is adept at leading infrastructure projects, deploying cloud-based solutions, and providing expert-level support to resolve complex technical issues.

Ricardo’s skill set is rooted in operational excellence, proactive troubleshooting, and a deep understanding of modern enterprise IT ecosystems.

Hovedekspertise

  • MS 365 Administration
    MS 365 Administration 6 år
  • Azure
    Azure 6 år
  • Microsoft Intune
    Microsoft Intune 4 år

Andre kunnskaper

  • MySQL
    MySQL 2 år
  • Palo Alto Networks Next-Gen Firewall 2 år
Ricardo

Ricardo D.

El Salvador

Kom i gang

Utvalgt opplevelse

Arbeidserfaring

  • Sr IT Administrator

    Viva Virtual Solutions - 10 months

    • IT management of the team

    • Work and implement Azure virtual machines and terminal servers for remote workers and safe environment

    • Deploy and maintain Azure infrastructure and consultation.

    Teknologier:

    • Teknologier:
    • Google Cloud Google Cloud
    • PowerShell PowerShell
    • MS 365 Administration MS 365 Administration
    • MS 365 MS 365
    • Check Point Security Gateway
    • Google Workspace Enterprise Google Workspace Enterprise
    • Microsoft Entra ID Microsoft Entra ID
    • Microsoft Intune Microsoft Intune
    • Zoho CRM Plus Zoho CRM Plus

  • Cloud Engineer

    Mokhstech - 3 years 7 months

    • Manage different clients and environments.

    • Using, Microsoft Intune, Entra ID, Azure Cloud, VMWare, and virtual machines

    • Used different ticketing systems such as ConnectWise, Zendesk, Salesforce ServiceNow Backup system as VEEAM backup, Shadow protect, Barracuda, and Azure Backup.

    Teknologier:

    • Teknologier:
    • MySQL MySQL
    • Docker Docker
    • AWS AWS
    • Project management
    • MSSQL MSSQL
    • SQL SQL
    • Ninja Ninja
    • Azure Azure
    • Google Cloud Google Cloud
    • VoIP
    • Azure Cloud Azure Cloud
    • PowerShell PowerShell
    • Salesforce Salesforce
    • Zendesk Zendesk
    • Problem solving
    • MS 365 Administration MS 365 Administration
    • Wi-Fi
    • MS 365 MS 365
    • VMware vSphere VMware vSphere
    • Azure Functions Azure Functions
    • Adobe Experience Manager Adobe Experience Manager
    • Check Point Security Gateway
    • Cisco Webex Teams
    • Dell EMC Data Protection Suite
    • Dell EMC HPC Solutions
    • Google Workspace Enterprise Google Workspace Enterprise
    • Microsoft Entra ID Microsoft Entra ID
    • Microsoft Intune Microsoft Intune
    • Microsoft Search Server
    • Zoho CRM Plus Zoho CRM Plus

  • System Administrator

    Providyn/Integris - 9 months

    • Responded to customer inquiries and provided technical assistance over phone and emails.

    • Logged activities in tracking system to maintain accurate, timely records.

    • Installed and configured operating systems and applications.

    Teknologier:

    • Teknologier:
    • MS 365 Administration MS 365 Administration

  • Service Delivery Engineer

    ITS INFOCOM/Huawei - 1 year 2 months

    • Performed troubleshooting and repair for complex IT equipment.

    • Collaborated with sales teams to provide technical expertise during presales engagements, helping secure new business opportunities for the company.

    • Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.

  • System Administrator

    OSI/1Path - 1 year 7 months

    • Worked with users to determine areas of technology in need of improved usability.

    • Maintained flexible schedule and responded to after-hours and weekend emergencies.

    • Led server infrastructure development, quality assurance, staging and production systems.

    • Diagnosed and executed resolution for network and server issues.

    Teknologier:

    • Teknologier:
    • MS 365 Administration MS 365 Administration

Utdannelse

  • BSc.Cybersecurity Technician

    Escuela Superior de Inovacion y Tecnologia de El Salvador (ESIT) · 2024 - 2026

  • BSc.Sytem Engineer

    Universidad Tecnologica de El Salvador · 2023 - 2026

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