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Ricardo D.
Microsoft 365 Administration Expert
Ricardo is a seasoned IT and Cloud Engineer with a decade of commercial experience spanning technical support, system administration, and cloud infrastructure roles.
He specializes in designing, implementing, and managing secure, scalable environments using Microsoft Azure, Office 365, Active Directory, and firewall technologies such as Fortinet, Cisco, and Meraki.
With a strong background in Managed Service Provider (MSP) environments, Ricardo has consistently delivered reliable service and high client satisfaction. He is adept at leading infrastructure projects, deploying cloud-based solutions, and providing expert-level support to resolve complex technical issues.
Ricardo’s skill set is rooted in operational excellence, proactive troubleshooting, and a deep understanding of modern enterprise IT ecosystems.
Main expertise
- MS 365 Administration 6 years
- Azure 6 years
- Microsoft Intune 4 years
Other skills
- MySQL 2 years
- Palo Alto Networks Next-Gen Firewall 2 years
Selected experience
Employment
Sr IT Administrator
Viva Virtual Solutions - 10 months
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IT management of the team
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Work and implement Azure virtual machines and terminal servers for remote workers and safe environment
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Deploy and maintain Azure infrastructure and consultation.
Technologies:
- Technologies:
MS 365 Administration
Microsoft Intune
PowerShell
-
Cloud Engineer
Mokhstech - 3 years 3 months
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Manage different clients and environments.
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Using, Microsoft Intune, Entra ID, Azure Cloud, VMWare, and virtual machines
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Used different ticketing systems such as ConnectWise, Zendesk, Salesforce ServiceNow Backup system as VEEAM backup, Shadow protect, Barracuda, and Azure Backup.
Technologies:
- Technologies:
-
MS 365 Administration
Azure
MySQL
-
Microsoft Intune
VMware vSphere
-
PowerShell
-
System Administrator
Providyn/Integris - 9 months
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Responded to customer inquiries and provided technical assistance over phone and emails.
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Logged activities in tracking system to maintain accurate, timely records.
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Installed and configured operating systems and applications.
Technologies:
- Technologies:
-
MS 365 Administration
-
Service Delivery Engineer
ITS INFOCOM/Huawei - 1 year 2 months
-
Performed troubleshooting and repair for complex IT equipment.
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Collaborated with sales teams to provide technical expertise during presales engagements, helping secure new business opportunities for the company.
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Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
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System Administrator
OSI/1Path - 1 year 7 months
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Worked with users to determine areas of technology in need of improved usability.
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Maintained flexible schedule and responded to after-hours and weekend emergencies.
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Led server infrastructure development, quality assurance, staging and production systems.
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Diagnosed and executed resolution for network and server issues.
Technologies:
- Technologies:
-
MS 365 Administration
-
Education
BSc.Cybersecurity Technician
Escuela Superior de Inovacion y Tecnologia de El Salvador (ESIT) · 2024 - 2026
BSc.Sytem Engineer
Universidad Tecnologica de El Salvador · 2023 - 2026
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