Microsoft 365 Engineer

Provides professional support to enterprise customers for Microsoft 365, Exchange Online, SharePoint Online, Microsoft Teams, PowerShell, Security & Compliance, and Azure AD (Entra ID);

Manages M365 subscriptions, including licensing, tenant management, and feature configurations;

Configures and troubleshoots Conditional Access policies to enhance security and compliance;

Supports hybrid environments, ensuring seamless integration between on-premises and cloud services;

Troubleshoots and resolves authentication, access, and connectivity issues related to M365 services;

Assists in Exchange Online and SharePoint Online administration, including migrations and permission management;

Develops and optimizes PowerShell scripts to automate repetitive tasks and improve efficiency;

Implements and enforces M365 Security & Compliance policies, ensuring regulatory compliance and data protection;

Monitors and maintains Azure AD, managing users, groups, roles, and identity protection settings;

Provides guidance on best practices, governance, and security frameworks for enterprise M365 environments;

Collaborates with cross-functional teams and Microsoft support to resolve complex technical issues;

Supports customers in M365 tenant-to-tenant migrations and hybrid configurations.

Implemented data analytics applications for enterprise clients, including banks, insurance companies, energy firms, and financial institutions;

Prepared and configured on-premises and cloud-based servers (AWS, Azure VMs, GCP) according to customer specifications and security policies;

Set up and maintained backup and demo environments, ensuring business continuity and disaster recovery readiness;

Managed database integrations for analytics applications, working with Oracle, MS SQL, and SAS;

Planned and implemented backup and disaster recovery strategies to ensure data integrity and availability;

Configured and maintained Docker containers and Kubernetes clusters for efficient application deployment;

Collaborated with data scientists and developers to meet technical requirements before application deployment;

Managed access permissions and security policies across multiple server environments (Microsoft Server 2012/2016, CentOS, RedHat);

Provided client training, documentation, and support, ensuring smooth adoption and efficient system use;

Kept applications up to date by applying SAS patches and updates, maintaining system stability and security.

Provided IT support to users in Turkey and other international offices, ensuring smooth operations;

Managed various IT resources, including Unify Wi-Fi Network, Pfsense Firewall, IDS (Snort), VLAN Management, Bitdefender Endpoint Security, BitLocker Encryption, and OpenVPN;

Administered the corporate HR system (Zoho), handled user licenses (Microsoft, Atlassian, Zoom), and maintained IT inventory;

Coordinated with partners (ISP, Dell, etc.), tracked ongoing IT tasks, and managed the monthly budget for consumables and peripherals;

Led weekly IT team meetings and conducted IT orientation sessions for new employees;

Managed user accounts and data in compliance with GDPR and KVKK (Turkey’s Personal Data Protection Law) regulations;

Upgraded and maintained the network infrastructure and IT devices used by end users;

Oversaw the IT aspects of the company’s donation processes, ensuring seamless operations;

Led the transition to a "Work From Anywhere" model, optimizing IT inventory management for remote employees;

Initiated and successfully completed the KVKK and GDPR compliance processes for the Turkey office, leveraging his master’s degree expertise and collaborating with other departments.

Ensured the maintenance, security, backup, and upgrades of IT resources to maintain optimal system performance;

Secured the server room in compliance with security standards and best practices;

Provided on-site support at branch locations across different cities, ensuring business continuity and seamless communication;

Managed IT inventory and assisted the Helpdesk Specialist in troubleshooting end-user issues;

Planned the IT department’s budget and maintained effective interdepartmental communication;

Generated periodic reports for management on IT operations, improvements, and infrastructure status;

Developed a structured task division model within the IT team, enhancing visibility into infrastructure needs, improving issue resolution speed, and increasing overall efficiency;

Contributed to cost-effective resource utilization, optimizing IT expenditures without compromising performance;

Played a key role in data protection compliance and supported the digitalization of data inventory for improved accessibility and security.