Mohamed L.

He is an Infrastructure and Support Engineer at Belfius, managing IT infrastructure for 289 end users. He specializes in network troubleshooting, Citrix support, and managing Microsoft 365 and Azure Intune environments. He also handles Active Directory management and provides end-user support to resolve hardware, software, and network issues. His key projects include a company rebranding, domain name and network changes, and deploying new policies and configurations for users. Additionally, he assists with migrating users to the cloud and ensuring smooth integrations with various IT services.

He manages second-line support requests and resolves technical queries while actively contributing to IT infrastructure projects such as network upgrades and system integrations. He is responsible for monitoring and maintaining servers, network equipment, and technology assets to ensure optimal performance and minimize downtime. He provides both first and second-line support to end users, offering training to help them make the most of IT resources. His expertise extends to managing Microsoft 365 services, implementing security features, and overseeing Azure Intune for mobile device management. Additionally, he maintains Active Directory (AD) and Azure AD environments, ensuring secure identity and access management across both on-premises and cloud systems.

He works as a Service Desk Engineer L1-L2 at Realdolmen – Inetum-Gfi, specializing in M365, Azure Intune, and AAD administration. His role involves troubleshooting M365 issues, managing on/offboardings for M365, AAD, and Intune, and handling device staging and image management in Intune. He provides support for SharePoint, Teams, and on-premises Active Directory (AD), as well as Exchange Online and Exchange On-Premises. He also has experience in basic AS400, hardware management via CMDB, and monitoring/troubleshooting WPAAS and IAAS environments. Throughout his career, he has supported various companies, including Monument Chemicals, Political Intelligence, Fost Plus, Overheid, D'ieteren, and EDI.

He works as a Service Desk Engineer L1-L2 at Cronos Group NV, managing a service desk and providing both on-premises and cloud-based user on/offboarding. His responsibilities also include hardware management through CMDB, M365 administration, and offering end-user and server support. Additionally, he provides first-line support for Oracle systems and troubleshoots various IT issues. Over the course of his career, he has supported companies like DP World, PSA, Van Moer Logistics, Vlaamse Overheid, Europese Commissie, and Uitgeverij Averbode. He is dedicated to ensuring smooth operations and efficient IT service delivery for all users and systems.