Ricardo D.
Microsoft 365 Administration Expert
He specializes in designing, implementing, and managing secure, scalable environments using Microsoft Azure, Office 365, Active Directory, and firewall technologies such as Fortinet, Cisco, and Meraki.
With a strong background in Managed Service Provider (MSP) environments, Ricardo has consistently delivered reliable service and high client satisfaction. He is adept at leading infrastructure projects, deploying cloud-based solutions, and providing expert-level support to resolve complex technical issues.
Ricardo’s skill set is rooted in operational excellence, proactive troubleshooting, and a deep understanding of modern enterprise IT ecosystems.
Main expertise
MS 365 Administration6 years
Azure6 years
Microsoft Intune4 years
VMware vSphere5 years
PowerShell5 yearsExperience5
Sr IT Administrator
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IT management of the team
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Work and implement Azure virtual machines and terminal servers for remote workers and safe environment
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Deploy and maintain Azure infrastructure and consultation.
Google CloudPowerShellMS 365 Administration
MS 365Cloud Engineer
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Manage different clients and environments.
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Using, Microsoft Intune, Entra ID, Azure Cloud, VMWare, and virtual machines
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Used different ticketing systems such as ConnectWise, Zendesk, Salesforce ServiceNow Backup system as VEEAM backup, Shadow protect, Barracuda, and Azure Backup.
MySQL
Docker
AWS
MSSQLSystem Administrator
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Responded to customer inquiries and provided technical assistance over phone and emails.
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Logged activities in tracking system to maintain accurate, timely records.
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Installed and configured operating systems and applications.
MS 365 AdministrationService Delivery Engineer
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Performed troubleshooting and repair for complex IT equipment.
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Collaborated with sales teams to provide technical expertise during presales engagements, helping secure new business opportunities for the company.
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Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
System Administrator
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Worked with users to determine areas of technology in need of improved usability.
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Maintained flexible schedule and responded to after-hours and weekend emergencies.
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Led server infrastructure development, quality assurance, staging and production systems.
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Diagnosed and executed resolution for network and server issues.
MS 365 AdministrationAssessments
Engineering excellence
Ricardo’s overall performance in a 90-minute live technical assessment ranks in the top 10% of vetted Microsoft 365 Administration Experts at Proxify.
Certificates 6
Issued Mar 2025
Issued Jun 2024
Issued Mar 2025
Education
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