Bartłomiej D.

• Ansvarlig for arkitekturen og implementeringen af Agentforce Service Agent, og ledte projektet fra design til levering på en tidsbegrænset kontrakt
• Udnyttede Data Cloud med tilpassede udvidelser til at levere velunderbyggede, kontekstbevidste AI-agentsvar
• Integrerede Agentforce med Einstein Bot og Omni-Channel, hvilket muliggjorde problemfri eskalering fra AI-agenter til levende supportmedarbejdere
• Anvendte prompt engineering-teknikker til at optimere agentinstruktioner, emner og handlinger for nøjagtig intentionsgenkendelse
• Byggede tilpassede rapporteringsdashboards og definerede en teststrategi til at evaluere promptperformance og måle svarnøjagtighed

• Fungerede som Salesforce Technical Lead for Network Rail og administrerede CRM-applikationer på tværs af det britiske jernbanenetværk
• Ledte et distribueret udviklingsteam med ansvar for opgavefordeling, sprintplanlægning og projektlevering
• Designede skalerbare og sikre Salesforce-løsningsarkitekturer i overensstemmelse med branchestandarder
• Havde ansvar for integrationer med eksterne datatjenester og interne ERP-systemer
• Sikrede kodekvalitet og overholdelse gennem code reviews og best practices inden for versionsstyring

• Byggede og vedligeholdt tilpassede Salesforce-applikationer for Interxion og Digital Realty
• Udviklede Apex-klasser, Visualforce-sider og Lightning-komponenter for at forbedre datahåndtering og brugeroplevelse
• Håndterede multi-miljø deployments ved brug af Copado og Git-baserede pipelines, hvilket reducerede releasefejl med 30 %
• Implementerede Service Cloud-automatiseringer, der forbedrede agenteffektivitet og kundetilfredshed

• Designede og implementerede Salesforce CRM-forbedringer for IPF Digital, hvilket forbedrede kundesupportdriften
• Udviklede Apex- og Visualforce-komponenter, der integrerede Natterbox til automatiserede stemmeinteraktioner og opkaldsrouting
• Oprettede valideringsregler, triggere og batch-jobs for at automatisere finansielle arbejdsgange
• Ledte refaktoreringen af ældre Apex-kode, hvilket forbedrede performance, vedligeholdelse og skalerbarhed

CGI is a global IT and business consultancy offering CRM and digital transformation services.

• Delivered custom Salesforce solutions for the British Council, enhancing their global customer engagement platform

• Built a real-time chat system using Salesforce Live Agent for seamless user-agent communication

• Developed reusable Lightning components and custom REST APIs for external integrations

• Managed deployment pipelines and environment synchronization via Copado

• Defined Apex performance-optimization best practices supporting solution architecture

PolSource (now part of EPAM Systems) specialized in Salesforce consulting and implementation.

• Developed custom Salesforce applications using Apex, Visualforce, and Aura for diverse clients

• Designed process automation with triggers, workflows, and Process Builder for enterprise clients

• Led the Salesforce development team for Taylor & Francis, ensuring timely, spec-compliant delivery

• Implemented data-migration scripts improving import accuracy and performance

• Delivered post-deployment support and system enhancements

Astek Polska is an IT consulting company delivering digital transformation solutions across Europe.

• Built and optimized Salesforce modules for Genentech, improving case management and user workflows

• Integrated Salesforce with internal systems to enhance operational visibility and automate reporting

• Implemented Apex triggers and controllers to enforce business logic

• Delivered responsive Visualforce pages with dynamic JavaScript components

• Supported migration and data-mapping across multiple Salesforce environments

Outbox (later acquired by Deloitte Digital) specialized in cloud CRM and marketing automation.

• Delivered Salesforce solutions for Temenos, Vodafone, and CWS Boco

• Created Lightning-ready Visualforce pages and reusable Apex classes

• Designed automated approval workflows and trigger-based processes

• Provided post-go-live support and bug fixing for enterprise clients

• Participated in full SDLC from design to release within Agile teams

Nokia Siemens Networks is a global provider of telecommunications infrastructure.

• Developed and maintained a Java-based migration tool for subscriber data transfer between telecom servers

• Led a live migration for Vodafone India, ensuring data consistency and service continuity

• Improved script reliability and migration speed through performance tuning

• Collaborated cross-functionally with telecom engineers and DevOps teams