Bartłomiej D.

Dublin Business School — Ireland's largest independent third-level college offering business, law, and postgraduate programmes.Ireland's largest independent third-level college offering business, law, and postgraduate programmes.

• Owned the architecture and implementation of Agentforce Service Agent, leading the project from design through delivery on a fixed-term engagement
• Leveraged Data Cloud with custom extensions to deliver grounded, context-aware AI agent responses
• Integrated Agentforce with Einstein Bot and Omni-Channel, enabling seamless escalation from AI agents to live support representatives
• Applied prompt engineering techniques to optimize agent instructions, topics, and actions for accurate intent recognition
• Built custom reporting dashboards and defined a testing strategy to evaluate prompt performance and measure response accuracy

BAE Systems is a global defense, security, and aerospace company delivering advanced technology and engineering solutions.

• Served as Salesforce Technical Lead for Network Rail, managing CRM applications across the UK railway network
• Led a distributed development team, overseeing task allocation, sprint planning, and project delivery
• Designed scalable and secure Salesforce solution architectures aligned with industry standards
• Oversaw integrations with external data services and internal ERP systems
• Ensured code quality and compliance through code reviews and version control best practices

Waeg, an IBM Company, is a Salesforce Platinum Partner delivering enterprise CRM and marketing cloud solutions.

• Built and maintained custom Salesforce applications for Interxion and Digital Realty
• Developed Apex classes, Visualforce pages, and Lightning components to improve data management and user experience
• Managed multi-environment deployments using Copado and Git-based pipelines, reducing release errors by 30%
• Implemented Service Cloud automations that improved agent efficiency and customer satisfaction

ProData delivers CRM and cloud integration services for financial institutions and fintech platforms.

• Designed and implemented Salesforce CRM enhancements for IPF Digital, improving customer support operations
• Developed Apex and Visualforce components integrating Natterbox for automated voice interactions and call routing
• Created validation rules, triggers, and batch jobs to automate financial workflows
• Led the refactoring of legacy Apex code, improving performance, maintainability, and scalability

CGI is a global IT and business consultancy offering CRM and digital transformation services.

• Delivered custom Salesforce solutions for the British Council, enhancing their global customer engagement platform

• Built a real-time chat system using Salesforce Live Agent for seamless user-agent communication

• Developed reusable Lightning components and custom REST APIs for external integrations

• Managed deployment pipelines and environment synchronization via Copado

• Defined Apex performance-optimization best practices supporting solution architecture

PolSource (now part of EPAM Systems) specialized in Salesforce consulting and implementation.

• Developed custom Salesforce applications using Apex, Visualforce, and Aura for diverse clients

• Designed process automation with triggers, workflows, and Process Builder for enterprise clients

• Led the Salesforce development team for Taylor & Francis, ensuring timely, spec-compliant delivery

• Implemented data-migration scripts improving import accuracy and performance

• Delivered post-deployment support and system enhancements

Astek Polska is an IT consulting company delivering digital transformation solutions across Europe.

• Built and optimized Salesforce modules for Genentech, improving case management and user workflows

• Integrated Salesforce with internal systems to enhance operational visibility and automate reporting

• Implemented Apex triggers and controllers to enforce business logic

• Delivered responsive Visualforce pages with dynamic JavaScript components

• Supported migration and data-mapping across multiple Salesforce environments

Outbox (later acquired by Deloitte Digital) specialized in cloud CRM and marketing automation.

• Delivered Salesforce solutions for Temenos, Vodafone, and CWS Boco

• Created Lightning-ready Visualforce pages and reusable Apex classes

• Designed automated approval workflows and trigger-based processes

• Provided post-go-live support and bug fixing for enterprise clients

• Participated in full SDLC from design to release within Agile teams

Nokia Siemens Networks is a global provider of telecommunications infrastructure.

• Developed and maintained a Java-based migration tool for subscriber data transfer between telecom servers

• Led a live migration for Vodafone India, ensuring data consistency and service continuity

• Improved script reliability and migration speed through performance tuning

• Collaborated cross-functionally with telecom engineers and DevOps teams