Dragan J.

• Worked with a customer support team to improve the team efficiency and define existing processes;
• Detected, documented and automated hardware faults to self-correct without adding additional cost to customer support team;
• Integrated Service Now into an existing platform to improve customer support response time;
• Integrated a queue system to improve user experience and project stability;
• Performed a project analysis to identify critical flows and create a testing strategy for the project.

• Utilized Java Spring framework to design and implement scalable and efficient software solutions;
• Utilized Docker for containerization of applications, facilitating seamless deployment across different environments;
• Applied web technologies to create user-friendly interfaces and enhance the overall user experience;
• Engaged in problem-solving activities to address technical challenges and ensure smooth software development processes;
• Actively participated in code reviews and contributed to continuously improving software development practices.

Promotional software for an insurance company

• Designed and implemented an application that collects metadata and dynamically generates custom websites based on it;
• Took ownership of various areas and processes within the system, providing guidance and assistance to other developers to ensure project objectives were met;
• Drove the implementation of Unit/Integration/E2E/Contract testing strategies, refining and overseeing quality control policies across all levels of development.

Fraud and money laundering prevention service

• Facilitated the migration of the system to more suitable databases to enhance performance without compromising original functionality for clients;
• Assisted in implementing Scrum methodologies and scaling the team to optimize project efficiency;
• Contributed to the development of an ETL (Extract, Transform, Load) system for transitioning data from RDBMS to Graph databases for future data analysis.

Marketing website

• Utilized Drupal to enhance and upgrade a marketing website for a brand;
• Designed and implemented a flexible signup system and article-building solution to maximize content creation possibilities;
• Enhanced the overall functionality and user experience of the website to meet the needs of the target audience better.